Effective Date: April 6, 2026 • Last Updated: April 6, 2026
TABLE OF CONTENTS
1. Overview
Chef On Call (“we,” “us,” or “our”) is committed to protecting the privacy of individuals who visit our website at chefoncalldelivery.com (the “Site”) and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
We operate in Quebec, Canada, and comply with Quebec's Act to modernize legislative provisions as regards the protection of personal information (commonly referred to as Law 25 or Bill 64), as well as applicable federal privacy legislation including the Personal Information Protection and Electronic Documents Act (PIPEDA).
2. Information We Collect
2.1 Information You Provide Directly
- Contact information: name, email address, phone number (when you submit a contact, catering, or franchise inquiry form).
- Order details: delivery address, order contents, and payment-related data processed by third-party payment platforms.
- Communications: messages, feedback, or other content you send us.
2.2 Information Collected Automatically
- Device and browser data: IP address, browser type, operating system, screen resolution, and language preference.
- Usage data: pages visited, time spent, referral source, and click activity—collected only when you have given consent to analytics cookies.
- Location preference: the city location you select for ordering (stored in your browser's local storage).
2.3 Information from Third Parties
We may receive aggregated or anonymized data from third-party delivery platforms through which you place orders. This data does not directly identify you.
3. Purpose of Collection
We collect personal information for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Processing and fulfilling your food orders | Contractual necessity |
| Responding to your inquiries (contact, catering, franchise forms) | Contractual necessity / Consent |
| Improving our website and user experience | Consent (analytics cookies) |
| Remembering your location and preferences | Consent (functional cookies) |
| Complying with legal obligations | Legal obligation |
We do not use your personal information for automated decision-making or profiling.
4. Consent
In compliance with Law 25, we obtain your express, informed, and specific consent before collecting, using, or disclosing your personal information for purposes beyond what is strictly necessary to provide our services. Specifically:
- Analytics and tracking: We do not load Google Analytics or any other analytics tool until you have explicitly opted in through our consent banner.
- Functional storage: Preferences such as your dismissed app promo or selected location are only stored when you have given consent to functional cookies.
- Forms: By submitting a contact, catering, or franchise form, you consent to our use of the information you provide to respond to your inquiry.
You may withdraw your consent at any time by clicking “Cookie Settings” in the footer of any page, or by contacting us directly. Withdrawal of consent does not affect the lawfulness of processing carried out before you withdrew.
5. Cookies & Similar Technologies
A cookie is a small data file placed on your device. We use the following categories:
| Category | Purpose | Requires Consent? |
|---|---|---|
| Strictly Necessary | Remembering your consent preferences (chefoncall_consent in localStorage) |
No — always active |
| Analytics | Google Analytics 4 cookies (_ga, _ga_*) that help us understand page views and traffic sources |
Yes |
| Functional | Remembering your selected location (chefoncall_location) and app promo dismissal (appPromoDismissed) in localStorage |
Yes |
How to manage cookies: Use the “Cookie Settings” link in our site footer at any time. You can also clear cookies through your browser settings. Note that disabling strictly necessary storage may affect site functionality.
6. Third-Party Services
We use the following third-party services that may process personal information:
- Google Analytics 4 (Google LLC) — website analytics. Loaded only with your consent. Google's privacy policy: policies.google.com/privacy.
- Google Fonts (Google LLC) — web font delivery. Your IP address may be transmitted to Google servers when fonts are loaded.
- Google Maps (Google LLC) — embedded maps on location pages. Google's terms apply when the map is displayed.
We do not sell, rent, or trade your personal information to any third party. We only share personal information with service providers who process data on our behalf under strict contractual obligations.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy:
- Contact/catering/franchise inquiries: up to 24 months from the date of inquiry, unless an ongoing business relationship exists.
- Analytics data: Google Analytics data is retained for 14 months (GA4 default) and cannot be used to personally identify you.
- Browser local storage: persists until you clear your browser data or modify your consent preferences.
When personal information is no longer needed, we securely destroy or anonymize it.
8. Your Rights Under Law 25
As a resident of Quebec, you have the following rights regarding your personal information:
- Right of Access: You may request access to the personal information we hold about you.
- Right of Rectification: You may request that we correct inaccurate or incomplete personal information.
- Right of Deletion: You may request that we delete your personal information, subject to any legal obligations that require us to retain it.
- Right to Withdraw Consent: You may withdraw your consent at any time for non-essential data processing.
- Right to Data Portability: You may request your personal information in a commonly used, structured, and machine-readable format.
- Right to be Informed: You have the right to be informed of the existence, use, and disclosure of your personal information, and to know who has access to it.
- Right to De-indexing: You may request de-indexing of any hyperlink attached to your name that provides access to information about you, if such dissemination contravenes the law or a court order.
To exercise any of these rights, please contact our Privacy Officer using the details in Section 12 below. We will respond to your request within 30 days, as required by Law 25.
If you are unsatisfied with our response, you may file a complaint with the Commission d'accès à l'information du Québec (CAI) at www.cai.gouv.qc.ca.
9. Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- HTTPS encryption across the entire site.
- Access controls limiting who can view personal data.
- Regular security assessments of our systems.
No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
10. Children's Privacy
Our Site is not intended for children under the age of 14. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will:
- Update the “Last Updated” date at the top of this page.
- Display a notice on our site when required by law.
- Request renewed consent if the changes affect the scope of consent previously given.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our designated Privacy Officer:
Chef On Call — Privacy Officer
Email: privacy@chefoncalldelivery.com
Phone: Contact via our Contact Page
Website: chefoncalldelivery.com
We will acknowledge receipt of your request within 48 hours and provide a substantive response within 30 days.